Employment

JOB DESCRIPTION: OFFICE MANAGER/TICKET SERVICES MANAGER
Posted February 1, 2012

OFFICE MANAGEMENT:

Responsibilities include, but are not limited to:

Administrative:

• Answer phones, take messages, check voicemail.
• Drop off and pick up mail daily, make bank deposits.
• Manage patron databases and prepare mailing lists.
• Order office supplies; liaison with all vendors.
• Liaison with board of directors and volunteer guild.
• Oversee production of program books with outside designer, printer.

Development:

• Manage all donor records. Record donations and send acknowledgement letters.

TICKET SERVICES MANAGEMENT:

• Sell tickets over the phone and in the office. Work Box Office/Will Call at all performances.
• Work with Executive Director to prepare and execute season subscriptions activities, including selling, mailing, and exchanging tickets.
• Manage reservations for Special Performances.
• Responsible for handling/ resolving patron complaints, exchanges and questions.

REQUIREMENTS:  College degree; significant customer service and office management experience;  knowledge of Microsoft Office software and ability to learn new programs; ability to work evenings and weekends; able to handle multiple tasks simultaneously while following strict deadlines; desktop publishing experience helpful;  love of music desirable. This is an exempt position.

APPLY:  Send cover letter and resume to: Lawrence J. Fried, Executive Director, Opera In The Heights, PO Box 7887, Houston TX 77270 or email:  larry@operaintheheights.org

APPLICATION DEADLINE:  February 22, 2012